Prospectifier Refund Policy

Bad refund policies are a giant pain.

You feel like the company is just trying to rip you off. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with Prospectifier, for any reason, just drop us an email at support@prospecifier.com and we'll take care of you.

Examples of full refunds we’d grant.

  • If you were just charged for your next month of Prospectifier, but you meant to cancel, we’re happy to refund that extra charge.
  • If you forgot to cancel Prospectifier a couple months ago, and you haven’t used Prospectifier since then, we’ll give you a full refund for a few back months. No problem.
  • If you tried Prospectifier for a couple months, and you just weren’t happy with it, you can have your money back.

Examples of partial refunds or credits we’d grant.

  • If you forgot to cancel Prospectifier a year ago, and there’s been activity on your account since then, we’ll review your account usage and figure out a partial refund based on how many months you used it.
  • If you upgraded your account a few months ago to a higher plan, but you didn’t end up using the extra features, projects, or storage space, although you did keep using Prospectifier in general, we’d consider applying a prorated credit towards future months.
  • If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d issue a partial credit to your account.

Get in touch

At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Email us at support@prospectifier.com, tell us what's up, and we'll work with you to make sure you’re happy.